Refund/Cancellation Policy

1. Refunds

Refund requests may be considered under the following conditions:

• If a transaction was processed in error, we will review your request and issue a refund if applicable.
• Refund requests must be submitted within 30 days of the transaction date.

Please note that refunds are subject to review and approval by our support team. Approved refunds will be processed within 5-7 business days.

2. Cancellations

• You may cancel your service subscription at any time by contacting our support team.
• Cancellation requests must be submitted at least 7 days before your next billing cycle to avoid being charged for the upcoming cycle.

3. Non-Refundable Fees

Certain fees, including setup fees or charges related to completed transactions, may not be eligible for a refund.

4. How to Request a Refund or Cancellation

To request a refund or cancel your service, please contact us at support@ozurapay.com. Include your account details and transaction ID (if applicable) to expedite the process. If you have any questions regarding this policy, please reach out to our support team for assistance.